TY  - BOOK
AU  - Hopson, Barrie
AU  - Scally, Mike
TI  - 12 steps to success through service
SN  - 8174460047
U1  - 658.4 
PY  - 1989///
CY  - New delhi
PB  - Excel Books
KW  - Technology
KW  - Management, Customer relations
ER  -