TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield, Glen H.
AU  - Michna, Carol Besterfield
TI  - Total quality management
SN  - 9788178087795
U1  - 658.5 
PY  - 1999///
CY  - New Delhi
PB  - Pearson Education
KW  - Technology
KW  - Management, Quality assurance
ER  -