000			00546nam a2200169Ia 4500
008			240201s2003 xx 000 0 eng d
020			_a9780070530423
082			_a658.8 _bZEI
100			_aZeithaml, Valarie A.
245		0	_aServices Marketing: integrating customer focus across the firm
250			_a3rd ed.
260			_bTata McGraw-Hill Publishing Company Limited _aNew Delhi _c2003
300			_a668p.
650			_aTechnology _xManagement, Service industries Marketing, Customer services
700			_aBitner, Mary Jo
942			_2ddc _cBK
999			_c1589 _d1589