000 | 00397nam a2200157Ia 4500 | ||
---|---|---|---|
008 | 240201s1992 xx 000 0 eng d | ||
020 | _a333930800 | ||
041 | _aEnglish | ||
082 |
_a658.8 _bWOO |
||
100 | _aWoodruffe, Helen | ||
245 | 0 | _aServices marketing | |
260 |
_bMacmillan _aNew Delhi _c1992 |
||
300 | _a307p. | ||
650 |
_aTechnology _xManagement, Customer relations |
||
942 |
_2ddc _cBK |
||
999 |
_c206 _d206 |