| 000 | 00423nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 240201s1996 xx 000 0 eng d | ||
| 041 | _aEnglish | ||
| 082 |
_a658.8 _bZEI |
||
| 100 | _aZeithaml, Valarie A. | ||
| 245 | 0 | _aServices marketing | |
| 260 |
_bTata McGraw Hill Education _aNew York _c1996 |
||
| 300 | _a644p. | ||
| 650 |
_aTechnology _xManagement, Marketing, Services |
||
| 700 | _aBitner, Mary | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c2227 _d2227 |
||