| 000 | 00475nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 240201s1999 xx 000 0 eng d | ||
| 020 | _a9780761993063 | ||
| 041 | _aEnglish | ||
| 082 |
_a658.4 _bMUR |
||
| 100 | _aMurthy, D.B.N. | ||
| 245 | 0 | _aManaging quality: a practical guide to customer satisfaction | |
| 250 | _a1st ed. | ||
| 260 |
_bResponse Books _aNew Delhi _c1999 |
||
| 300 | _a226p. | ||
| 650 |
_aTechnology _xManagement, Consumer satisfaction |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c2509 _d2509 |
||