000			00451nam a2200157Ia 4500
008			240201s1995 xx 000 0 eng d
020			_a74621378
041			_aEnglish
082			_a658.5 _bGRI
100			_aGriffiths, David N.
245		0	_aManagement in a quality environment
260			_bTata Mcgraw-Hill Publishing Company Limited _aNew delhi _c1995
300			_a193p.
650			_aTechnology _xManagement, Customer services
942			_2ddc _cBK
999			_c2808 _d2808