000 00462nam a2200169Ia 4500
008 240201s2002 xx 000 0 eng d
020 _a9788172249533
041 _aEnglish
082 _a658.5
_bMOH
100 _aMohanty, R. P.
245 0 _aTqm in the service sector
260 _bJaico Publishing House
_aMumbai
_c2002
300 _a598p.
650 _aTechnology
_xManagement, Service industries, Quality control
700 _aLakhe, R.R
942 _2ddc
_cBK
999 _c3063
_d3063