TY  - BOOK
AU  - Mahfood, Phillip
TI  - Customer crisis: turning an unhappy customer into life-long client
SN  - 8185938121
U1  - 658.8 
PY  - 1993///
CY  - New Delhi
PB  - Affiliated East - West Press Pvt. Ltd.
KW  - Technology
KW  - Management, Consumer satisfaction
ER  -