| 000 | 00480nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 240201s1993 xx 000 0 eng d | ||
| 020 | _a8185938121 | ||
| 041 | _aEnglish | ||
| 082 |
_a658.8 _bMAH |
||
| 100 | _aMahfood, Phillip | ||
| 245 | 0 | _aCustomer crisis: turning an unhappy customer into life-long client | |
| 260 |
_bAffiliated East - West Press Pvt. Ltd. _aNew Delhi _c1993 |
||
| 300 | _a173p. | ||
| 650 |
_aTechnology _xManagement, Consumer satisfaction |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c2748 _d2748 |
||