000			00480nam a2200169Ia 4500
008			240201s1993 xx 000 0 eng d
020			_a8174460004
041			_aEnglish
082			_a658.8 _bLYT
100			_aLytle, John F.
245		0	_aWhat do your customers really want?: here's a sure-fire way to find out
250			_a1st ed.
260			_bExcel Books _aNew Delhi _c1993
300			_a238p.
650			_aTechnology _xManagement, Consumer satisfaction
942			_2ddc _cBK
999			_c2937 _d2937