| 000 | 00461nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 240201s2006 xx 000 0 eng d | ||
| 020 | _a9788131404751 | ||
| 041 | _aEnglish | ||
| 082 |
_a658.8 _bKRI |
||
| 100 | _aKrishna, Jaya S. | ||
| 245 | 0 | _aCustomer retention management: concepts and applications | |
| 260 |
_bThe Icfai University Press _aHyderabad _c2006 |
||
| 300 | _a180p. | ||
| 650 |
_aTechnology _xManagement, Consumer satisfaction |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c3430 _d3430 |
||