Services Marketing: integrating customer focus across the firm (Record no. 1589)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00546nam a2200169Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240201s2003 xx 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780070530423 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | ZEI |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml, Valarie A. |
| 245 #0 - TITLE STATEMENT | |
| Title | Services Marketing: integrating customer focus across the firm |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | Tata McGraw-Hill Publishing Company Limited |
| Place of publication, distribution, etc | New Delhi |
| Date of publication, distribution, etc | 2003 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 668p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Technology |
| General subdivision | Management, Service industries Marketing, Customer services |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bitner, Mary Jo |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Currency | Cost, normal purchase price | Bill Number | Total Checkouts | Full call number | Barcode | Date last seen | Bill Date | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | MBA | SLIMS Library | SLIMS Library | 30/12/2005 | Books India | INR | 360.00 | 115884 | 658.8 ZEI | M0571 | 28/02/2024 | 29/12/2005 | Books | |||||
| Dewey Decimal Classification | MBA | SLIMS Library | SLIMS Library | 30/12/2005 | Books India | INR | 360.00 | 115884 | 658.8 ZEI | M0572 | 28/02/2024 | 29/12/2005 | Books | |||||
| Dewey Decimal Classification | MBA | SLIMS Library | SLIMS Library | 30/12/2005 | Books India | INR | 360.00 | 115884 | 658.8 ZEI | M0573 | 28/02/2024 | 29/12/2005 | Books | |||||
| Dewey Decimal Classification | MBA | SLIMS Library | SLIMS Library | 28/02/2024 | Books India | 658.8 ZEI | M02046 | 28/02/2024 | 28/02/2024 | Books |